Privacy Policy

 

This Privacy Policy describes how CORIESHADE. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from corieshade.co.za (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

At CORIESHADE, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable laws, including the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or make a purchase from corieshade.co.za (the "Site"), or otherwise communicate with us regarding our Services. By using the Site and Services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the best possible service and ensure a smooth experience when using our Site. The types of information we collect include:

  • Personal Information: This may include your name, email address, phone number, physical address, billing details, and other information you provide when creating an account or completing a purchase.

  • Order Information: We collect details related to your orders, including payment confirmation, shipping address, and transaction history.

  • Non-Personal Information: We collect non-personal data such as cookies, browsing patterns, and device information to enhance your user experience on our Site.

  • Payment Information: We use third-party payment processors to securely handle payment transactions. We do not store your payment details but may collect necessary payment data such as billing address and payment method for processing transactions.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Fulfilment: To process and deliver your orders, communicate about your purchases, and provide customer support.

  • Customer Support: To resolve issues related to your orders, returns, or product inquiries and assist you with any other requests.

  • Marketing & Communications: To send you promotional emails, newsletters, and product information, and inform you about new products, sales, and special offers. You can opt out of marketing communications at any time.

  • Website Improvement: To analyze website usage and enhance the user experience, ensuring that the Site functions efficiently.

  • Legal Compliance & Security: To comply with legal obligations, protect against fraudulent activity, and enforce our terms and conditions.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. A cookie is a small file stored on your device that helps us remember your preferences and improve site functionality. Cookies may also help us track the effectiveness of our advertising campaigns.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the operation of the Site (e.g., shopping cart functionality).
    • Analytics Cookies: Used to analyze how visitors use our Site (e.g., Google Analytics) to improve performance and user experience.
    • Advertising Cookies: Used to show personalized ads based on your browsing history and preferences.

You can control cookie settings through your browser’s privacy settings. However, disabling cookies may affect certain features on the Site, such as the shopping experience.

For more information on cookies, visit the ICO Cookie Guide.

4. Data Protection & Security

We take the security of your personal information seriously and employ various measures to safeguard your data:

  • Encryption: Sensitive information, such as payment details, is transmitted securely using Secure Socket Layer (SSL) encryption.

  • Secure Storage: Your personal information is stored in secure systems with restricted access to authorized personnel only. We collaborate with trusted third-party service providers who follow stringent data protection practices.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your personal information in the following situations:

  • Service Providers: We may share your information with trusted third parties who assist us in operating our Site, processing payments, delivering products, or conducting marketing activities. These may include payment processors, shipping companies, email service providers, and IT management providers.

  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of CORIESHADE, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of the business assets.

6. Your Rights Under POPIA

As a customer, you have several rights under the Protection of Personal Information Act (POPIA) of South Africa, including:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correction: You may request corrections to inaccurate or incomplete information.

  • Right to Deletion: You may request the deletion of your personal data, subject to certain legal restrictions.

  • Opt-Out: You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:

Thank you for trusting CORIESHADE. We are committed to safeguarding your privacy and providing a secure online shopping experience.

Last updated: November 6, 2024